Published 07/2022
MP4 | Video: h264, 1280×720 | Audio: AAC, 44.1 KHz, 2 Ch
Genre: eLearning | Language: English + srt | Duration: 8 lectures (4h 57m) | Size: 6.65 GB
Skyrocket Sales, Get More Customers, Stand Out From The Competition
What you’ll learn
Get clients to refer their friends and family to your business, lowering your marketing costs and allowing more capital to remain in your pocket.
Be recognized for YOUR phenomenal customer service, despite being a "newcomer" in the game.
Build a winning team that’s equally driven as you are about customers and their importance to the growth of the business.
This 5-hour coaching program will teach you clever, effective ways to improve your interactions with current and prospective clients.
You’ll learn how to boost sales while also making a positive difference in your daily life
Requirements
Nothing. All you need is a desire to learn and deliver top-notch customer service.
Description
A 5-HOUR ON-DEMAND VIDEO TRAINING TO INCREASE YOUR PROFITS & BUILD REPEAT BUSINESS FOR YEARS TO COME.
The Art Of Customer Service MasterClass Is Right For You If.
Your company has a high customer turnover rate due to customers not being happy.
You are constantly receiving negative reviews from current or previous customers.
You want to develop better customer service skills because you know deep down that repeat customers are crucial to business growth.
Here’s The Truth
Building a business that’ll stand the test of time is not easy. There are a lot of moving pieces that go into the equation. But, even though many moving parts are involved, there are only a few reasons customers patronize a business.
1. The business has excellent customer service.
2. The business provided an outstanding experience.
Outside of those two, all other things regarding getting a customer to patronize your business are meaningless. It doesn’t matter how good your product is or what celebrity you pay a boatload of money to endorse it. Customers won’t stick around long if one of those two touch points isn’t achieved.
What if you could.
Have a step-by-step, easy-to-understand system to walk you through everything you need to start building customer loyalty, getting higher sales, and creating repeat business for generations to come.
So You Can Finally
• Be recognized for YOUR phenomenal customer service, despite being a "newcomer" in the game.
• Build a winning team that’s equally driven as you are about customers and their importance to the growth of the business.
• Get clients to refer their friends and family to your business, lowering your marketing costs and allowing more capital to remain in your pocket.
• This 5-hour coaching program will teach you clever, effective ways to improve your interactions with current and prospective clients.
You’ll learn how to boost sales while also making a positive difference in your daily life.
Who Leads The Art Of Customer Service MasterClass?
The Art Of Customer Service MasterClass is led by Tony Reed, a business consultant, motivational speaker, trainer, and author of the hit novel The Art of Customer Service. Tony specializes in working with newer service-based businesses to help enhance their profits by teaching the simple practice of putting the customer first. He has helped countless businesses increase their bottom line by improving their customer service, and he can do the same for you! Tony has a gift for making complex concepts easy to understand and apply. He has a way of breaking down the barriers that prevent us from giving our customers the best.
When Does The Art Of Customer Service Start?
After you purchase The Art Of Customer Service MasterClass, you’ll have immediate access to the course. You will also have lifetime access to the course, with FREE course updates.
How Does The Art Of Customer Service MasterClass Work?
The Art Of Customer Service MasterClass was designed to help you master the art of customer service. The entire course is on-demand, aka self-paced. There are six key modules and 24 video lessons. At the end of each module, you will do a growth activity to ensure that you and your team know how to use the tools and tips provided during the course.
This course is perfect for those who want to learn how to make more sales, provide outstanding customer service, and build strong relationships with current customers, prospective clients, and team members.
Module #1 Mindset Mastery
Develop the mindset needed to dominate in customer service.
Start your day off right with activities that will increase productivity.
Become a master of meditation & journaling.
Gain essential insights into how to deal with demanding customers.
Growth Activity: "Release The Beast" which will help you put these concepts into practice!
Module #2 How To Deal With Angry Customers
Learn how to turn angry customers into assets for your business.
Develop an empathetic mentality that will help diffuse customer aggression.
Become a master of reassuring customers that you are there to help them, no matter what.
Match your customer’s tone and pace to communicate effectively with them.
Growth Activity: "Let’s Get Angry" which will help you put these concepts into practice!
Module #3 How To Create Brand Evangelist
Learn how to turn unhappy customers into brand evangelists.
Make every customer feel important, no matter what the situation is.
Gain the mindset you need to provide top-notch customer service.
Master active listening skills to delight your customers.
Growth Activity: "Make Me Feel Important" which will help you put these concepts into practice!
Module 4: How To Tell A Client "NO" Without Conflict
Learn how to say no without sacrificing customer trust
Gain confidence in your ability to refuse requests from customers
Handle difficult conversations with ease
Become successful in customer service without compromising your own values
Growth Activity, "Say What Say No," which will help you put these concepts into practice!
Module #5 Win-Back Lost Customers
Learn why some of your high-dollar customers left and how to prevent it from happening again.
Master customer communication and make sure each interaction leaves them delighted.
Growth Activity: "Let’s Win Them Back" which will help you put these concepts into practice!
Module #6 How To Build A Winning Team
Learn how to be a great leader in business and get your team performing at their best.
Develop a mindset that understands the importance of team members’ ideas and how to bring out the best in them.
Become a master of thought-provoking exercises that will help you understand your customers better.
Develop a strategy to keep your team cheerful and motivated.
Reward team members with prizes and recognition.
Growth Activity: "Show Me I’m Worth It" which will help you put these concepts into practice!
What’s Inside?
Five hours of training from Tony Reed (Value $1,997)
Mindset mastery (Value $97)
How to win back lost customers (Value $97)
How to build a winning team (Value $97)
How to Create Brand Evangelist (Value $97)
How to Tell a Client "NO" Without Conflict (Value $97)
How to deal with an angry customer (Value $97)
Certificate of completion (Value $47)
Customer service Badge to host on your website (Value $47)
Unlimited post email support (Value $97)
WAIT! Check out these Extras
• A digital version of The Art Of Customer Service for each team member so they can also learn (Value $7)
•1 Life Time 50% Admission Voucher To Any Live Tony Reed Event
Total Value $2,777
Who this course is for
Your company has a high customer turnover rate due to customers not being happy.
You are constantly receiving negative reviews from current or previous customers.
You want to develop better customer service skills because you know deep down that repeat customers are crucial to business growth.
Homepage
https://www.udemy.com/course/the-art-of-customer-service-masterclass/
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