Published 7/2022
MP4 | Video: h264, 1280×720 | Audio: AAC, 44.1 KHz
Language: English | Size: 1.22 GB | Duration: 0h 56m
How to get the best out of your product, clients and business to create the best version of your self and your team
What you’ll learn
How to Deal with Complaints
Elevated Language and Managing High Net Worth Clients
Importance of Clientele and Outreach
How Not to Let the Customer Manage You
Requirements
No customer experience needed. No management experience needed. Do not have to own a business. All are welcome
Description
This course is designed to teach you everything from how to provide luxury customer service to how to manage your business in person/in-store to online. With over 14 years of retail experience working within senior management and running an online business, this course will show you how to manage a variety of customers and employees, how to resolve conflicts and even tips on how to sell your product.The course is broken into short bite size videos to give you to the point explanation of relevant topics which are quick wins on how to propel your business into success.Each topic is versatile for you to apply to your own business, whether you work in retail and want to elevate your team and generate more clients and money or whether you are a small business owner and want tips on how to manage client communications and generate more money by working with what you already have. It could even be you want to apply for senior management role within a customer facing role from hospitality to retail and want tips on what to mention in an interview to secure the job. Whatever your motivation, this course will provide you with a strong foundation.
Overview
Section 1: Introduction
Lecture 1 Introduction
Section 2: How Not to Let Customer’s Manage You
Lecture 2 How Not to Let Customer’s Manage You
Section 3: Conflict Resolution
Lecture 3 Dealing with Complaints
Section 4: Clientele and Outreach
Lecture 4 Clientele and Outreach
Section 5: Elevated Language and High Net Worth Clients
Lecture 5 Language and Clients
Beginners to Professionals
Homepage
https://www.udemy.com/course/luxury-service/
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