Last updated 6/2021
MP4 | Video: h264, 1280×720 | Audio: AAC, 44.1 KHz
Language: English | Size: 4.75 GB | Duration: 4h 26m
Must know skills for Helpdesk and Service Desk Professionals!!
What you’ll learn
Further understanding on key IT technologies
Basics around Windows 10 administration and support
IT Hardware overview and troubleshooting
Active Directory and how to use it
Basics on what Servers are
and much much more!!
Requirements
Basic Computer Knowledge
Desire to get that next job and improve your technical understanding
Description
In this course we will cover a number of technology items, focusing on the Help Desk Professional. If you are new to IT, or have been in technology for sometime, this course will give you the foundation that you need to either get that IT job, get promoted, or improve your existing tech skillset.This course will give you the essential and foundational technical skills for those who currently work in technology, as well as those who want to get into the IT industry.In this course we’ll provide you with -Further understanding on key IT technologiesBasics around Windows 10 administration, troubleshooting and supportIT Hardware overview, setup and troubleshootingAD (Active Directory) and how to use ADAn overview of DHCP?Basics on what Servers areDo I need to be an expert?No, this course is designed for people who are excited about technology and may be either working in technology or looking at getting into IT. It’ll provide a list of key skills for anyone aspiring to work in technology, and improve providing an overview of core system and network technologies.Why this course?This course will be easy to understand, and give you an overview of the necessary IT skills you need to know.You’ll soon start to see why so many people love working in Technology. I love it, and hope that you do also!!Of course this is only the beginning of your learning journey. Continuing to improve on your tech skills more and more will help you in being a highly skilled IT professional!
Overview
Section 1: Introduction
Lecture 1 Instructor & Course Introduction
Lecture 2 Different IT Support Levels
Section 2: Microsoft Windows
Lecture 3 Using Windows 10 – Basic Overview
Lecture 4 Computer Names and Naming Conventions
Lecture 5 Installing and Deleting Apps
Lecture 6 Troubleshooting – OS, Software, Hardware
Lecture 7 Installing Windows 10 from USB (optional)
Section 3: Hardware
Lecture 8 PC Parts – Laptops and Desktops – Outside
Lecture 9 PC Parts – Laptops and Desktops – Inside + Upgrades
Lecture 10 How to Hook Up Dual Monitors
Section 4: Active Directory
Lecture 11 What is a Domain and Active Directory (AD)
Lecture 12 AD Overview
Lecture 13 Creating a new OU’s and User in AD
Lecture 14 Creating a new Computer Account in AD
Lecture 15 Reset user passwords
Lecture 16 Managing and using Users, Security Group
Lecture 17 Joining a PC (Windows 10) to the Domain
Lecture 18 Joining a Mac to the Domain (Bonus)
Section 5: Networks and Tools
Lecture 19 What is DHCP
Lecture 20 IP addresses (DHCP vs Static) – Mac & PC
Lecture 21 Hardware Drivers
Lecture 22 Remote Desktop Manager
Section 6: Servers and Virtualisation – Basic Overview
Lecture 23 What is a Server
Lecture 24 Physical vs Virtual Servers
Lecture 25 Servers in the Cloud
Section 7: Few Final Thoughts
Lecture 26 Helpdesk Ticketing System and Triage
Lecture 27 Helpdesk Pro Outro
IT Graduates,IT Technicians,Helpdesk Analysts,Service Desk Analysts
Homepage
https://www.udemy.com/course/helpdesk-pro/
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