Published 8/2022
MP4 | Video: h264, 1280×720 | Audio: AAC, 44.1 KHz
Language: English | Size: 868.61 MB | Duration: 2h 22m
Master the art of having difficult conversations. Discover effective communication skills to speak with assertiveness.
What you’ll learn
Feel confident and well-prepared to initiate a tough conversation
Manage difficult conversations easily at work and in personal life
Understand the underlying structure of difficult conversations
Stand up to figures of authority with confidence and assertiveness
Leverage listening skills to find the deeper meaning in a conversation
Express yourself in a way that people will listen to you without being defensive
Stay calm, and focused in the face of attacks or accusations
Create high-trust relationships by communicating authentically
Give interpersonal feedback effectively
Get through to the most resistant people
Requirements
No prior experience needed in raising tough issues. You will learn everything you need to know. You just need a device like a laptop or phone to view the course.
Description
Have you been avoiding confronting a troublesome colleague, disagreeing with your partner, or asking your boss for a raise? If there was a way to have difficult conversations easily, what would that do for you?We avoid difficult conversations out of the fear that we will make things worse. We are often worried about how we will be perceived. Our pent-up feelings long for expression. This increases our resentment and provides no resolution to the presenting problem.How to have difficult conversations is a comprehensive course that is designed to help you have tough conversations assertively in your personal and professional relationships. This course has proven tools and strategies to help you achieve conflict resolution no matter how difficult your situation is. Once you master the art of having difficult conversations, you will be able to speak your mind freely, regardless of the gravity of the situation or who you are standing up to. This ability will equip you with unparalleled confidence. When you are able to overcome the speed bumps in a relationship, trust builds up, making the rest of the journey a smooth ride.This course is for you if you want to:Feel confident and well-prepared to initiate a tough conversationManage difficult conversations easily at work and in personal lifeLearn the best ways to give interpersonal feedbackExpress yourself in a way that people will listen to you without being defensiveKeep the conversation on track even when your emotions distract youLeverage listening skills to find the deeper meaning in a conversationLearn effective ways to get through to difficult peopleThe ability to have tough conversations is an essential leadership skill. It enables you to gain the trust of your co-workers. In personal life, managing tough conversations is essential as well. Whether you want to discuss your relationship difficulties with someone or just express your innermost thoughts, knowing how to do so while maintaining the relationship is an essential skill.By the end of this course, you will be able to.have difficult conversations with easeunderstand the underlying structure of difficult conversationsstay calm, and focused in the face of attacks or accusationsstand up to figures of authority with confidence and assertivenesslearn from the difficult situations and devise long-term solutions to problems create high-trust relationships by communicating authenticallyIt doesn’t matter if you have had difficulty raising issues or getting through to people in the past. In this course, you will find new insights on how you can succeed in the future.——————————————————————————————————————This course will give you the complete roadmap on how to initiate, manage, and close a difficult conversation in a way that strengthens your relationships.——————————————————————————————————————Testimonials:I have been successfully conducting training programs on communication skills in organizations and open forums since 2014. Here is what my trainees are saying:”This is one of the best programs I’ve attended. Roma is a simply excellent trainer.”- Lavanya Rao, Healthcare specialist”Roma is an amazing trainer, therapist and coach. Highly recommended for those who want to get what they want in life.”-Hisam Ali, Student of Psychology”Roma has profound knowledge and expertise. Her sessions show her calibre extensively.”- Saksham, Software Engineer”Roma is an excellent trainer with in-depth knowledge in conversational persuasion and influence.”- Ritu Sharma, Counsellor*******************************************************************************If you like practical techniques explained with real-life examples that you can implement in your life right away, you will love this course.Enroll in this course today and discover the most effective ways to make difficult conversations easy!*******************************************************************************More about RomaRoma Sharma is an author, certified coach, and trainer who has been working in the field of emotional well-being since 2014. She runs a training company that authors programs for people from a variety of backgrounds-the IT Industry, Educational Institutions, Counseling Academies, and Hospitality Industry to name a few. She works with organizations to design programs that specifically address their training needs.Roma’s BooksRoma has authored three books and a boxset in her series called Boost Your Self-esteem & Confidence. Her books have hit the #1 new release spot in several different categories, such as Emotions & Mental health, and Communication Skills, on the Amazon marketplace. Her books have 15,000+ readers worldwide. Visit Roma’s website to find her books, articles, and courses. You can find the website link on her profile page.Credentials:1) B.E (CSE)2) Diploma in Counselling Skills, person-centered therapy3) International Certification in Transactional Analysis 1014) Foundation course in Transactional Analysis5) Master Practitioner of NLP (ABNLP), NLP Trainer6) Advanced Diploma in Hypnosis (Business-NLP, UK)
Overview
Section 1: Introduction
Lecture 1 Introduction
Lecture 2 Why Face your fear?
Section 2: Interpretation of Events
Lecture 3 Introduction to Section
Lecture 4 What do they know?
Lecture 5 Make Your Rules Explicit
Lecture 6 Intention Vs Impact
Lecture 7 How to Separate Intention from Impact
Lecture 8 Self-fulfilling prophecy
Section 3: Blame Vs Contribution
Lecture 9 Introduction to Section
Lecture 10 The Urge to Blame
Lecture 11 Blame Vs Contribution
Lecture 12 Your Contribution
Lecture 13 Their Contribution
Section 4: Dealing with Feelings
Lecture 14 Introduction to Section
Lecture 15 Childhood Conditioning
Lecture 16 Why Share Your Feelings?
Lecture 17 Metacommunication
Lecture 18 How to Describe Feelings
Section 5: Identity Implications
Lecture 19 Identity Implications in the Conversation
Lecture 20 Dealing with Fear of an Identity Threat
Section 6: How to Maintain Your Balance
Lecture 21 How to Maintain Your Balance
Lecture 22 Don’t try to Control Their Reaction
Section 7: The Purpose of the Conversation
Lecture 23 Unhelpful conversations
Lecture 24 Psychological Reactance
Lecture 25 The Difficult Conversation Roadmap
Section 8: Starting the Conversation
Lecture 26 Don’t hit and run
Lecture 27 Begin with the third story
Lecture 28 Extend an invitation
Section 9: Specific Kind of Difficult Conversations
Lecture 29 Giving Bad News
Lecture 30 Giving Feedback
Lecture 31 Asking Your Boss For a Raise
Lecture 32 Apologizing
Lecture 33 Difficult Conversations over Email or Phone
Section 10: Listening Skills
Lecture 34 Introduction to Section
Lecture 35 How to manage your internal voice
Lecture 36 Inquiring
Lecture 37 Paraphrasing For Clarity
Lecture 38 Acknowledging Their Feelings
Section 11: Express Your Story
Lecture 39 Why to Express Your Story
Lecture 40 How to Express Your Story
Lecture 41 Guidelines to tell Your Story With Clarity
Section 12: Powerful Skills for Leading the Conversation
Lecture 42 Introduction to Section
Lecture 43 Reframing
Lecture 44 Empathetic Listening
Lecture 45 Naming the Dynamic
Section 13: Second Level Problem Solving
Lecture 46 Brainstorming
Lecture 47 Letting go
Section 14: Conflict Resolution: Dealing with Specific Types of Personalities
Lecture 48 Introduction to Section
Lecture 49 Dealing with Manipulators
Lecture 50 Dealing with Defensive People
Lecture 51 Dealing with People Pleasers
Section 15: How to Have a Difficult Conversation with Your Boss
Lecture 52 Why Stand up to Your Boss
Lecture 53 Control Vs Influence
Lecture 54 Important Guidelines
Lecture 55 Dealing with an Abusive Boss
Section 16: Self-work for Difficult Conversations
Lecture 56 Self-work for Difficult Conversations
Lecture 57 A Request
Lecture 58 More From Roma Sharma
If you are in a leadership position and want to learn skills to raise performance issues,If you need to have a difficult conversation with your boss, clients, or figures of authority,If you want to ask your boss for a raise or a promotion but don’t know how to go about it,If you are a human resource professional and want to learn conflict management skills,If you have been harboring resentment in a relationship for a while and want a way out of it,If you want to learn how to have a difficult conversation with someone but fear the outcome,If you to strengthen your personal or professional relationships with trust
Homepage
https://www.udemy.com/course/how-to-have-difficult-conversations-conflict-management/
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