Dental Billing, Insurance & Administration

Free Download Dental Billing, Insurance & Administration
Published 8/2024
MP4 | Video: h264, 1920×1080 | Audio: AAC, 44.1 KHz
Language: English | Size: 3.25 GB | Duration: 12h 1m
Train To Work As A Dental Administrator Or Receptionist In Canada, USA, Australia, New Zealand Or U.K.

What you’ll learn
Understand Dental Billing Procedures: Students will learn the steps involved in dental billing, from patient registration to claim submission and payments
Master Insurance Claim Filing: Students will gain proficiency in filing insurance claims accurately, including various insurance plans and coverag
Navigate Dental Insurance Policies: Students will become familiar with different types of dental insurance policies
Interpret Explanation of Benefits (EOBs): Students will learn to read and interpret EOBs, understanding how to apply payments, adjustments, and handle issues
Utilize Dental Software Reports: Students will be trained on using dental software reports, enhancing their efficiency in managing office administration
Ensure Compliance with Regulations: Students will understand the importance of complying with HIPAA and other relevant regulations in dental billing
Manage Accounts Receivable: Students will develop skills to manage accounts receivable, including handling overdue accounts and implementing collection strategy
Perform Administrative Duties: Students will be prepared to perform various administrative duties such as scheduling appointments, managing patient records etc.
Enhance Communication Skills: Students will improve their communication skills, learning how to interact professionally with patients & insurance companies
Problem-Solve Billing Issues: Students will develop problem-solving skills to address and resolve common billing issues, such as claim denials and disputes
Requirements
This course, Dental Billing, Insurance & Administration, requires no prerequisites, making it accessible to individuals with varying levels of experience and background in the dental field. Whether you are new to the industry or looking to enhance your current skills, this course is designed to provide comprehensive training in dental billing procedures, insurance claim filing, and administrative duties, ensuring that all students can effectively manage dental office operations.
Description
This comprehensive course in Dental Billing, Insurance & Administration is meticulously designed for individuals aiming to excel in the administrative functions of dental practices. Whether you are an aspiring dental office professional, current employee looking to enhance your skills, or an individual seeking to transition into the dental field, this course offers a complete pathway to mastering the essential aspects of dental billing and insurance processing.Key Learning Objectives:1. Fundamentals of Dental Billing: Gain an in-depth understanding of dental billing procedures, from patient registration and appointment scheduling to claim submission and payment reconciliation. Learn how to effectively use dental billing software to streamline these processes.2. Insurance Claim Management: Master the intricacies of filing accurate insurance claims. Understand different types of dental insurance plans such as PPOs, HMOs, and indemnity plans, and how to navigate their specific requirements to ensure maximum reimbursement.3. Explanation of Benefits (EOBs): Learn to read, interpret, and apply Explanation of Benefits documents accurately. Understand how to handle discrepancies and ensure payments are correctly allocated.4. Compliance and Regulation: Get acquainted with essential regulations like HIPAA and ADA, and understand the importance of maintaining compliance in dental billing and insurance administration. Learn best practices for safeguarding patient information.5. Accounts Receivable Management: Develop effective strategies for managing accounts receivable. Learn techniques for handling overdue accounts, implementing collection strategies, and maintaining a healthy cash flow for the practice.6. Patient Interaction and Communication: Enhance your communication skills to professionally interact with patients, insurance companies, and other healthcare providers. Learn how to explain billing procedures, insurance coverage, and handle patient queries effectively.7. Administrative Duties: Equip yourself with the skills needed to perform various administrative duties such as scheduling appointments, managing patient records, maintaining office inventory, and ensuring smooth day-to-day operations of the dental office.8. Problem-Solving in Billing: Develop critical problem-solving skills to address and resolve common billing issues, such as claim denials, insurance discrepancies, and patient payment disputes.Course Structure:- Module 1: Introduction to Dental Billing and Insurance – Overview of dental billing and insurance systems – Patient registration and data management- Module 2: Detailed Billing Procedures – Step-by-step guide to billing processes – Use of dental billing software- Module 3: Insurance Claim Filing and Processing – Types of dental insurance plans – Claim submission and follow-up- Module 4: Understanding and Applying EOBs – Interpreting EOBs – Handling payment discrepancies- Module 5: Regulatory Compliance – HIPAA, ADA, and other relevant regulations – Best practices for compliance- Module 6: Accounts Receivable and Financial Management – Strategies for effective accounts receivable management – Collection strategies and maintaining cash flow- Module 7: Enhancing Communication Skills – Professional interaction techniques – Explaining procedures and resolving patient queries- Module 8: Comprehensive Administrative Skills – Scheduling and record management – Office inventory and supply management- Module 9: Problem-Solving in Dental Billing – Addressing common billing issues – Practical problem-solving exercisesWho Should Enroll:- Individuals seeking entry-level positions in dental offices- Current dental office employees looking to enhance their skills- Dental assistants aiming to expand their knowledge base- Administrative professionals transitioning into the dental field- High school graduates interested in a career in healthcare administration- Career changers seeking a new profession in the dental industry- Dental hygienists who want to understand the billing and insurance process- Office managers in dental practices wanting to improve their administrative capabilities- Students enrolled in dental assisting or dental hygiene programs- Dental office receptionists seeking to increase their responsibilities- Those interested in starting their own dental billing business- Individuals re-entering the workforce after a break- Healthcare professionals looking to specialize in dental administration- Entrepreneurs interested in the dental services industry- Anyone with a general interest in understanding dental billing and insurance processesNo prerequisites are required for this course, making it accessible to everyone interested in building a career in dental billing, insurance, and administration. Join us to gain the skills and knowledge needed to succeed in the dynamic and rewarding field of dental administration.
Overview
Section 1: Introduction
Lecture 1 Disclaimer
Lecture 2 Welcome
Lecture 3 Course Agenda
Lecture 4 Why Dental Administration Is Important?
Section 2: Tooth Numbering Systems
Lecture 5 Numbering System: Introduction
Lecture 6 Universal System: Adult Teeth
Lecture 7 Universal System: Baby Teeth ( Primary Dentition)
Lecture 8 FDI System: Adult & Baby Teeth
Lecture 9 Identifying Teeth From A Panoramic Xray
Lecture 10 Identifying Teeth From A Bite-Wing X-Ray
Lecture 11 Identifying Teeth From Peri-Apical ( PA ) X-ray
Section 3: Odontogram Charting
Lecture 12 Introduction
Lecture 13 Identify Surfaces For Charting
Lecture 14 Examples Of Odontograms/Dental Softwares
Lecture 15 Shortcut Buttons/Icons In Software
Lecture 16 Linking Codes To Icons/Shortcuts
Lecture 17 Colour Coding For Procedures
Section 4: Financial & Treatment Co-ordination
Lecture 18 Who Is Financial & Treatment Co-ordinator
Lecture 19 What Does Financial Co-ordinator Monitor In A Dental Practice?
Lecture 20 Numbers And Financial Markers To Monitor Operations
Lecture 21 Steps Of Treatment Co-ordination
Section 5: Insurance Administration
Lecture 22 Four Important Responsibilities In Insurance Administration
Lecture 23 Understanding Dental Claim Forms – I
Lecture 24 Understanding Dental Claim Forms – II
Section 6: Dental Insurance
Lecture 25 What Is A Dental Insurance?
Lecture 26 How A Dental Insurance Works?
Lecture 27 4 Things Never Forget About Dental Insurance
Lecture 28 Examples Of Dental Insurers
Lecture 29 What Is Dental Insurance Full Coverage ?
Lecture 30 What Is A Co-Payment ?
Lecture 31 What Is Deductible?
Section 7: Verifying Dental Insurance Benefits
Lecture 32 Explanation Of Benefits: Introduction
Lecture 33 EOB Unveiled
Lecture 34 Frequency Of Benefits ( Calendar Vs Rolling Year )
Section 8: Government Dental Plans
Lecture 35 Introduction
Lecture 36 Case Study On Government Dental Plan
Lecture 37 Eligibility For Government Plans
Lecture 38 Breakdown Of Government Benefits
Lecture 39 Variables In Government Benefits
Section 9: Dental Codes
Lecture 40 Introduction
Lecture 41 Canadian Dental Codes : Key Features
Lecture 42 American Dental Codes ( CDT ) : Key Features
Lecture 43 Interpretation Of Dental Codes ( Canadian)
Lecture 44 Identifying Number Of Units From Dental Code
Lecture 45 Interpretation Of Dental Codes ( CDT or American)
Section 10: Estimating Dental Benefits
Lecture 46 Introduction
Lecture 47 Four Ways To Estimate Dental Benefits
Lecture 48 Pre-Determinations
Lecture 49 Two Mantras For Predetermining Benefits
Lecture 50 Filing Documents & Claims Alphabetically
Lecture 51 Secondary Insurance: Sending Claims
Section 11: Billing Errors: Mistakes That Cost
Lecture 52 Introduction
Lecture 53 Inaccurate Or Missing Patient Information
Lecture 54 Inattentive To Verification Process
Lecture 55 Coding Errors
Lecture 56 Filing Claims Inefficiently
Lecture 57 Missing Additional Documentation
Lecture 58 Compliance With Federal Laws : PIPEDA & HIPAA
Section 12: Financial Policies
Lecture 59 Introduction
Lecture 60 Understanding Fee Guides
Lecture 61 Examples Of Financial Policies
Lecture 62 Co-Pay FAQ: ” How Much Do I Have To Pay”
Lecture 63 Co-Pay FAQ: ” Can The Dentist Waive My Co-payment”
Lecture 64 Payment Arrangements Or Financing
Lecture 65 Collections: Key Points
Lecture 66 Posting Payments After Treatment
Lecture 67 Posting Payments: Key Points
Lecture 68 Why Post Payments At The Time Of EOB?
Lecture 69 Handling Patient Accounts: Collecting Balances
Section 13: Understanding Different Reports
Lecture 70 Importance
Lecture 71 Example Reports
Lecture 72 Day Sheet Report
Lecture 73 Audit Trail Report
Lecture 74 Adjustment Day Report
Lecture 75 Provider A/R Totals Report
Lecture 76 Collections Manager Report
Lecture 77 Provider Credit Report
Lecture 78 Inputs For Reports
Lecture 79 More Inputs
Section 14: Audits
Lecture 80 Introduction
Lecture 81 Audits: Key Points To Remember
Lecture 82 Numbers Indicating Health Of Dental Practice
Lecture 83 Problem Accounts
Lecture 84 Handling Collections
Lecture 85 Write-Offs In Dental Practice
Section 15: Orthodontic Insurance
Lecture 86 Importance Of Pre-Determination
Lecture 87 Relevant Codes In Orthodontics
Lecture 88 Monthly Billing In Orthodontics
Lecture 89 Transfer Of Patients During Orthodontic Treatment
Lecture 90 Divorce: How To Bill Insurance?
Section 16: Administration & Customer Service
Lecture 91 Introduction
Lecture 92 How To Stay Efficient?
Lecture 93 Have A Right Attitude: But How ?
Lecture 94 How To Handle Patients: Moment They Walk In
Lecture 95 Phone Etiquettes For Dental Office
Lecture 96 How To Deal With Salespeople
Lecture 97 How To Take Messages When Dentist Is Busy
Lecture 98 Phone Coverage During Lunch Hours
Lecture 99 Dental Emergencies: What Are They & How To Schedule
Lecture 100 Transferring X-rays, Records: On Patient’s Request
Lecture 101 Steps For Records Transfer: Sample Form
Lecture 102 Handling Late Patients: Do’s & Dont’s
Lecture 103 Handling Angry Patients: Do’s & Don’ts
Lecture 104 Proper Hand-off: Why It’s So Important
Lecture 105 Steps Of Walking Out Patients
Lecture 106 Asking For Referrals
Lecture 107 Hand-off To Treatment Co-ordinator
Lecture 108 Key Areas In Dental Communication
Lecture 109 How To Offer Appointments
Lecture 110 Cancellations & Scheduling Issues
Lecture 111 Confirmation Calls For Appointments
Lecture 112 Next Day Review
Lecture 113 Scheduling Pending Treatment
Lecture 114 Overdue Recare Calls
Lecture 115 Periodontal Overview For Insurance
Lecture 116 Keep Dental Hygiene Department Busy
Lecture 117 How To Present Treatment Plan
Lecture 118 How To Answer: ” Can The Treatment Wait ?”
Lecture 119 How To Discuss Money With Patients
Lecture 120 Consent & Decline Forms
Lecture 121 Obtaining Consent Before Treatment
Lecture 122 Insurance Focused Patients: How To Handle ?
Lecture 123 Follow Up For Treatment Plans
Lecture 124 Morning Meeting Agenda: Must Contain
Lecture 125 Treatment Co-ordinator Checklist
Lecture 126 Monthly Follow Ups: Treatment Co-ordination
Lecture 127 Financial Goals Of A Dental Office
Section 17: New Patient Experience
Lecture 128 Introduction
Lecture 129 Answering Phone Calls
Lecture 130 Best Time To Schedule Appointment
Lecture 131 New Patient Interview: When They Call
Lecture 132 Shoppers Or Patients Calling For Second Opinions: How To Handle
Lecture 133 Entering New Patient Information
Lecture 134 Dental Communication: Do’s & Don’t
Lecture 135 Consultations & Their Importance
Lecture 136 Referral Management
Section 18: Patient Scheduling
Lecture 137 The Fundamentals In Dental Scheduling
Lecture 138 Types Of Scheduling
Lecture 139 Block Scheduling
Lecture 140 Dental Hygiene Scheduling
Lecture 141 Monthly Goals In Scheduling
Lecture 142 Pre-Book Dental Hygiene: Motivate Your Patients
Section 19: Common Dental Procedures You Should Know
Lecture 143 Introduction
Lecture 144 Scaling Or Dental Cleaning
Lecture 145 Fillings
Lecture 146 Root Canal Treatment
Lecture 147 Crown
Lecture 148 Bridge
Lecture 149 Extraction
Lecture 150 Implants
Lecture 151 Dentures: Complete & Partial
Lecture 152 Invisalign
Section 20: Conclusion
Lecture 153 Congratulations
Lecture 154 Meet Your Professional Support Instructor: Anju
Lecture 155 More Helpful Content
Individuals seeking entry-level positions in dental offices.,Current dental office employees looking to enhance their skills.,Dental assistants aiming to expand their knowledge base.,Administrative professionals transitioning into the dental field.,High school graduates interested in a career in healthcare administration.,Career changers seeking a new profession in the dental industry.,Dental hygienists who want to understand the billing and insurance process.,Office managers in dental practices wanting to improve their administrative capabilities.,Students enrolled in dental assisting or dental hygiene programs.,Dental office receptionists seeking to increase their responsibilities.,Those interested in starting their own dental billing business.,Individuals re-entering the workforce after a break.,Healthcare professionals looking to specialize in dental administration.,Entrepreneurs interested in the dental services industry.,Anyone with a general interest in understanding dental billing and insurance processes.
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