Free Download Conflict Management – Communicating Through Disagreement

Published: 12/2024
MP4 | Video: h264, 1920×1080 | Audio: AAC, 44.1 KHz
Language: English | Size: 872.75 MB | Duration: 0h 58m
Conflict management with emotional intelligence, empathy, and active listening to communicate through disagreement

What you’ll learn

Understand common reasons behind disagreements
Learn to listen with empathy, and better understand the other person’s point of view
Learn professional conflict resolution skills used at Fortune 500 companies
Create better working relationships with your co-workers by being able to have more constructive conversations with them

Requirements

There are no prerequisites for this course, just an open mind, a love for learning, and a desire to handle disagreements better

Description

Conflict is an inevitable part of life, whether in the workplace, at home, or in social settings. However, the ability to navigate disagreements effectively can turn potential setbacks into opportunities for growth and collaboration. In this course, Conflict Management: Communicating Through Disagreement, you’ll learn essential skills to identify, understand, and resolve conflicts with confidence and empathy.This comprehensive course is designed for anyone who wants to improve their ability to handle disagreements constructively-whether you’re a manager navigating workplace tensions, a team member addressing misaligned expectations, or simply someone looking to strengthen personal relationships.What You’ll Learn1. Identifying Sources of ConflictUnderstanding the root causes of disagreements is the first step toward resolving them. This module explores common triggers of conflict, such as miscommunication, clashing values, unmet expectations, and power dynamics. You’ll learn how to distinguish between surface-level disagreements and deeper, underlying issues that need attention. By recognizing patterns and root causes, you’ll gain clarity on how to approach and resolve conflicts effectively.2. Unpacking Common MisunderstandingsMisunderstandings often fuel disagreements and intensify conflict. Learn how differing communication styles, assumptions, and cultural backgrounds can create barriers to understanding. This section equips you with tools to spot and address these misunderstandings early, turning potential arguments into opportunities for alignment and clarity.3. The Art of Active ListeningEffective conflict resolution starts with truly listening. In this module, you’ll practice active listening techniques that help you fully understand the other person’s perspective and emotions. You’ll learn to reflect back what you hear, ask clarifying questions, and resist the urge to interrupt or jump to conclusions. By demonstrating that you value their point of view, you’ll create an environment of mutual respect that fosters collaboration.4. Building Emotional IntelligenceConflict often triggers strong emotions. Developing emotional intelligence allows you to manage your own emotions and empathize with others during tense conversations. This module covers strategies for self-awareness, emotional regulation, and cultivating empathy. You’ll learn to approach disagreements with a calm and open mindset, making it easier to de-escalate tensions and find common ground.5. Conflict Resolution StrategiesResolving conflicts requires a structured and thoughtful approach. This section introduces proven methods for turning disagreements into win-win outcomes. You’ll explore negotiation techniques, problem-solving frameworks, and collaborative approaches to finding solutions. Whether mediating between two parties or resolving personal conflicts, you’ll gain the confidence and skills to navigate challenging situations effectively.Course HighlightsReal-world examples and case studies to illustrate key principles.Interactive exercises and role-playing scenarios to practice skills.Practical tips for applying conflict resolution techniques in professional and personal settings.Guidance on when to involve mediators or escalate unresolved conflicts.Why This Course MattersMastering conflict management not only helps you communicate more effectively but also strengthens relationships, fosters trust, and enhances collaboration. In a world where disagreements are inevitable, your ability to handle them with poise and professionalism will set you apart as a leader, team member, and individual.By the end of this course, you’ll walk away with a toolkit of skills to approach conflicts with confidence, empathy, and clarity, transforming disagreements into opportunities for growth and connection.

Overview

Section 1: Introduction and welcome
Lecture 1 Introduction and welcome
Section 2: Miscommunication: why many disagreements occur
Lecture 2 Find the root causes of miscommunications
Lecture 3 Turn disagreements into cooperation by using empathy and active listening
Lecture 4 De-escalation techniques
Lecture 5 The brain and common emotional triggers
Section 3: Conflict management: resolving conflicts with confidence and clarity
Lecture 6 Conflict management and disagreement management – section introduction
Lecture 7 Conflict handling or conflict resolution styles
Lecture 8 After conflict
Lecture 9 Avoiding conflict during frustration from expectations or deadlines not met
Lecture 10 Mindset and lesson to avoid conflict
This helpful is perfect for all professionals to work better within their team.

Homepage:

https://www.udemy.com/course/conflict-management-communicating-through-disagreement/