Published 08/2022
MP4 | Video: h264, 1280×720 | Audio: AAC, 44.1 KHz, 2 Ch
Genre: eLearning | Language: English + srt | Duration: 12 lectures (1h 39m) | Size: 475.7 MB
The ultimate guide to fulfill the Renewals Manager role and help customers achieve their business outcomes
What you’ll learn
Gain knowledge of the Customer Experience (CX) concepts and tools covered in the Renewals Manager practices
Explain Renewals Manager tasks and describe the role of a Renewals Manager
Explain the value of the products, solutions and services to meet business objectives
Perform risk assessment at T-9, T-6 and T-3 for all contracts, products and services, by leveraging data/insights from all account resources
Explain how the customer perceives value of their IT solutions
Requirements
Partner-related and customer-facing experience.
Description
The Cisco Renewals Manager exam (CRM 700-805) is a 60-minute assessment for a Cisco partner’s Renewals Managers to demonstrate their knowledge of the Customer Experience (CX) concepts and tools covered in the RM curriculum learning map. Those achieving a passing score on this exam will have met one of the requirements for Cisco Partners seeking a Specialization in Customer Experience.
This course is a foundational training curriculum that enables aspiring RMs to understand their role as part of a high-performing Customer Success practice. The course reviews the role of the RM across the Customer Lifecycle, how to build a scalable renewals strategy, common industry financial terminology, and the Cisco tools and programs that are available to grow and scale your renewals practice and execution.
This course help learners prepare for the CRM 700-805 exam as well as equipping learners with necessary knowledge and skills to be successful in Renewals Manager roles.
Course topics include
Customer Success Foundation
Describe the components of a Success Plan
Identify the RM responsibilities within the Success Plan
Describe the components of a Health Index
Describe the key recurring revenue financial terms
Identify the RM role across the RACI
Explain RM tasks
Describe the role of a Renewals Manager
integration with other account team roles
in renewals
Describe the measurements of success for the RM role
Business Acumen
Explain the value of the products, solutions and services to meet business objectives
Utilize the output from tools (such as TPV and icebreaker) to communicate customer products, solutions, and services
Interpret the implications of key financial terms (such as CAPEX, OPEX) on customer procurement options and buying motions
Describe
Available To Renew
Annual Recurring Revenue
Describe the renewal cycle
Assess the financial and service impacts of on-time and delayed renews
Develop an action plan based on renewal risks
Determine the impact of renewals related to Cisco and other products on the company’s metrics
Describe contract elements that drive value for customers
Identify recommended actions for contract success
Leadership
Perform risk assessment at T-9, T-6 and T-3 for all contracts, products and services, by leveraging data/insights from all account resources
Perform an end-to-end renewals motion with the customer, in a partnership with the account team
Identify upsell/ cross sell opportunities through renewals motion, that can deliver higher value outcomes for the customer and incremental ARR for vendor
Describe the customer’s procurement process
Explain how the customer perceives value of their IT solutions
Identify the steps for developing a renewal quote
Identify steps to process exceptions or non-standard elements of a renewal quote
Identify the steps for processing an order
Cisco Tools and Processes
Explain Smart Accounts and Smart Licensing
Describe
TPV
Cisco Ready toolset
Explain Enterprise agreements
Explain licensing models
Explain the CX Portfolio (including newly introduced offers)
Who this course is for
Partners who want to earn Cisco Renewals Manager certification
Individuals who want to equip foundational knowledge of Renewals Management
Homepage
https://www.udemy.com/course/cisco-renewal-manager/
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