Crucial Accountability, Second Edition Tools for Resolving Violated Expectations, Broken Commitments, Bad Behavior [Audiobook]

English | ASIN: B09B155GDK | 2021 | 6 hours and 14 minutes | MP3 | M4B | 172 MB
Hold anyone accountable. Master performance discussions. Get results. Behind the problems that routinely plague our organizations and families, you’ll find individuals who are either unwilling or unable to deal with broken promises. Colleagues break a rule, coworkers miss a deadline, friends fail to live up to commitments (or just plain behave badly), and nobody says a word. Nobody holds anyone accountable. With repeated infractions, individuals become increasingly upset until they finally do speak their minds, but they do so poorly – often creating whole new sets of problems. Drawing from 10,000 hours of observations, Crucial Accountability teaches you how to deal with common infractions.